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Fraud

Fraud remains a significant problem for the UK and remains the most prevalent crime against individuals in England and Wales, accounting for an estimated 41% of all crime reflected in the Crime Survey for England and Wales in the year ending September 2024. The harm it causes - financial, psychological and emotional - is immense.

Internal Communications

The Internal Communications team lead on communicating with NCA officers, manage the intranet and keep internal channels (intranet, global emails, notice boards) up to date.

Digital Communications

The Digital team are responsible for the NCA’s website and social media feeds. The team also manage the relationship with the NCA’s web developers and hosting providers.

Press & Media

The Press Office is responsible for managing the NCA relationship with media outlets and journalists. The team offer a 24/7 service and are able to issue media releases and statements, as well as arrange interviews with NCA spokespersons.

Strategic Communications

The Strategic Communications team commissions targeted audience research, develop, implement and evaluate marketing strategies for awareness raising or behaviour change campaigns, using owned and paid media.

Enterprise Design Authority - Business (EDAB)

EDA-B provides business architecture and design expertise and direction for the NCA to deliver the Agency strategy and ensure coherence of existing design work. The team ensures that investment and change decisions are strategically aligned through the EDA Committee (EDAC), which is chaired by Director Strategy; manages POLKADOT FLAME, the Agency Operating Model refresh; and maintains the NCA’s business architecture and provides architectural and design consultancy services to other business areas.

Performance, Policy, Assurance and Risk (PAR)

PAR provides analysis and reporting on the effectiveness/impact of the NCA and the wider national response to tackling serious organised crime. PAR also owns the Enterprise Risk Management processes by which the Agency plans and prepares for external inspection and audit.

Investment Management Office (IMO)

Responsible for leading strategic planning (including leading the NCA’s SR bid development), managing the pipeline of strategic investment choices and increased visibility of new demand to FICC, and commissioning of programmes to be delivered by the relevant NCA Directorate (e.g. Transformation). The team support the Portfolio SRO to commission, control and manage the portfolio outcomes. They report directly into the Portfolio SRO at Finance, Investment, and Change Committee.

Future Strategy

The Future Strategy team led the work to produce the NCA 5-year strategy which was launched internally in 2023. The team continues to work to further hone the direction of the NCA through the production of sub-strategies in areas such as system leadership, capabilities and internationalising the agency.

NCA Secretariat (NCAS)

NCAS manages the NCA’s strategic relationships with Whitehall and Parliament, the Devolved Administrations and policing partners, including the NPCC. The team invests in relationships with UK and international stakeholders to support delivery of our strategic priorities. NCAS provides briefings for DGs’ attendance at strategic level forums and oversees the NCA’s accountability to the Home Office. It leads the NCA's response to Parliamentary Questions and Consultations, Parliamentary Select Committees and parliamentary correspondence.

Strategy Business Management Team (BMT)

Oversees corporate governance activity for the Directorate, working collaboratively with teams to ensure compliance with corporate controls. The team has the following Directorate level responsibilities: working planning, establishment control and recruitment; developing the L&D offer; financial management including overseeing the Command’s BAU budget; directorate-level risk management activity; coordination of other key governance activity such as H&S, BCPs, and information management.

National Assessment Centre (NAC)

The NAC is a centre for strategic intelligence analysis and assessed intelligence reporting, it is a member of the PHIA assessment community. It provides an authoritative, all-source understanding of the threat. The NAC provides intelligence products and subject matter expertise to customers across HMG and the SOC system; informing policy and strategy, driving operational response and directing business planning. NAC core products are: the National Strategic Assessment, Annual Threat Assessments, Intelligence Assessments and Intelligence Briefs.

Strategy Implementation Unit (SIU)

The SIU was formed in 2023 to support the implementation of the new NCA Strategy. The team works collaboratively to ensure that all parts of the NCA are aligned to the Strategy’s aims and deliverables. In addition, the SIU is responsible for measuring overall delivery of the Strategy, reporting progress regularly to the NCA Board.

Governance & Recognition & Awards

The NCA Governance team provides the Secretariat for the NCA’s top-level governance structures. This includes scheduling meetings, distributing papers, minuting meetings, and ensuring that actions and decisions are communicated and progressed. The team provides the Secretariat for key governance meetings including, ExCo, NCA Board, Audit, Risk and Assurance Committee and Finance, Investment and Change Committee.

The NCA recognises the excellence and achievements of its officers, and external partners, through a range of both national and Agency-level awards, overseen the R&A team. This includes National Honours, Civil Gallantry awards, Civil Service Awards, DG commendations, and Royal Garden Party invitations. The Recognition & Award team provide the Secretariat for the Recognition & Awards Committee - the DG Chaired forum in which formal recognition of NCA officers and others, is agreed.

DG Private Office

The NCA’s Private Office provides guidance, advice and support to our Senior Civil Servants (DGs, Directors and DD’s) to enable them to run the Agency effectively. This team includes Private Offices of Director Generals only.

An integral part of the Strategic Centre, the Strategy Directorate sits at the heart of the Agency.

Comprising of the National Assessment Centre (NAC), Strategy, Strategic Planning and Communications, Strategy Directorate plays a pivotal role in setting strategic priorities and enabling strategic investment decisions; delivering NCA strategy and policy; evaluating performance and impact; planning and communicating both internally and externally.

Business Areas

Strategy & Assessments

Strategy & Assessments comprises of the following teams: DG Private Office, Governance and Recognition & Award, Future Strategy, National Assessments Centre, NCA Secretariat, Strategy Implementation Unit and Strategy Business Management Team.

The work of our teams is varied and includes:

  • Advice and support to Senior Civil Servants (DG’s/Directors and Deputy Directors) to enable them to run the Agency effectively.
  • Lead the development of the Agency 5-year strategy, including the production of sub-strategies in areas such as system leadership, capabilities and internationalising the Agency.
  • Measure the delivery of the Agency strategy, reporting progress to the Agency Board.
  • Provide intelligence products and subject matter expertise across HMG and the SOC system; informing policy and strategy, driving operational response and directing business planning.
  • Recognition of Officer excellence and achievements through a range of national and Agency-level awards.
  • Providing vital professional expertise to all Strategy teams on a broad range of areas including workforce planning, finance and commercial, information management and learning and development.

Strategic Planning

Strategic Planning comprises of the following teams: Enterprise Design Authority – Business, Investment Management Office, Performance, Assurance & Risk and Spending Review.

The work of our teams is varied and includes:

  • Ensure investment and change decisions are strategically aligned.
  • Manage the pipeline of strategic investment choices, defining and commissioning initiatives that support delivery of the Agency’s strategy.
  • Coordinate the Agency’s Spending Review 2025 Bid.
  • Analyse and report on the effectiveness/impact of the Agency and the wider national response to tackling serious organized crime.
  • Manage Enterprise Risk Management processes in support of planning and preparation for external inspection and audit.

Communications

Communications comprises of the following teams: Strategic Communications, Internal Communications, Digital Communications and Media.

The work of our teams is varied and includes:

  • Commissioning targeted audience research, developing, implementing, and evaluating marketing strategies for awareness raising or behavior change.
  • Managing the Agency relationship with media outlets and journalists, issuing media releases and statements as well as interviews with Agency spokespersons.
  • Lead communication with NCA Officers via a range of internal channels.
  • Lead a range of projects, channels and events to increase leadership visibility and boost Officer engagement.

The Operational Standards, Capability & Assessment Unit (OSCAU) is responsible for driving up standards across the NCA by delivering a professional and independent Quality Assurance process for Investigation and Intelligence accredited career pathways, and by maintaining direction and oversight of Continuous Professional Development (CPD) for PIP/IPP officers in order to build capability and capacity for the NCA’s delivery of operational outcomes.

  1. HR Strategic Workforce Planning and ATS
  2. HR Culture, EDI and People Strategy Teams
  3. HR Directorate Centre Teams
  4. HR Pay and Reward

Subcategories

NCA roles

Solving the layers of crime takes a range of roles – from interview skills to personality profiling, visualising evidence to cyber innovation.

Vacancies

A day in the life

Related publications

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  • pdf Cross-System Professional Enablers Strategy Popular
National Economic Crime Centre logo
National Economic Crime Centre
UK Financial Intelligence Unit logo
UK Financial Intelligence Unit

Latest news on this threat

Mail jailed for life for child sexual abuse offences

Mail jailed for life for child sexual abuse offences

A man who was previously jailed for 14 years for child sexual abuse offences has today been sentenced to life, after pleading guilty to an additional 67 charges.

02 April 2026
Vietnamese pair advertising small boats crossings on Facebook sentenced

Vietnamese pair advertising small boats crossings on Facebook sentenced

Two Vietnamese nationals who advertised small boats people smuggling on Facebook have been sentenced following a major UK-French investigation.

30 March 2026
Arrests made as part of European operation targeting people smuggling network

Arrests made as part of European operation targeting people smuggling network

National Crime Agency officers have arrested three people as part of a coordinated operation with French police against a people smuggling organised crime group involved in transporting Vietnamese migrants to the UK in lorries and small boats.

30 March 2026
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Latest vacancies

There are currently no open vacancies related to this article. Click on the button below to view all vacancies.

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