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Officer verification
In the event an NCA officer needs to speak with you they will identify themselves clearly.
An NCA officer will only ever contact you for investigative purposes in person, by telephone, or by email - we will never contact you by text message or instant messaging such as WhatsApp.
Contact in Person
An NCA officer will identify themselves by showing you their NCA warrant card. This is proof of their identity and authority.
Contact via email
Official alerts on issues such as compromised accounts may be sent by email.
However official NCA emails will NEVER:
- Ask for remote access to your computer
- Ask you to click on a hyperlink in order to participate in an investigation
- Send you unsolicited emails with attached files , especially zip or macro enabled Microsoft office files.
- Ask you for any login credentials or passwords.
Identification by telephone
If you’re contacted by telephone it can be more difficult to verify an NCA officer’s identity.
There are a number of things however that an NCA officer would NEVER DO
- Ask you for your bank details or pin
- Ask you to transfer funds to another account
- Ask you to hand over cash or bank cards to a courier
- Ask you to pay a fine or a fee to them or a third party over the phone or online
- Ask you to “assist” in an investigation by doing any of the above
- State that you are committing a crime by not complying
- Communicate in an abusive , threatening or coercive manner.
We strongly recommend that after hanging up you wait for five minutes before calling the Police or Action Fraud. There have been cases of fraudsters keeping the line open after a victim had hung up. Leaving several minutes between calls will ensure that the call has closed.
Stay SAFE
Suspect anything or anyone you don’t know - no matter what or who they claim to be
Ask questions. Whatever a fraudster tries, you have the power to stay in control
Find out for certain who you are dealing with. Challenge anything that seems suspect
End a situation if you feel uncomfortable. If you feel threatened call your local Police on 101 or 999.
Scam alert: fake letters and emails
Action Fraud and the Suspicious Email Reporting System (SERS) have received over 180 reports concerning the impersonation of National Crime Agency (NCA) agents. The victims describe receiving an email purporting to be from the NCA. The email states that the NCA has evidence that the recipient has accessed and viewed “child pornography” or other “illegal pornographic content”.
The emails demand that the recipient make contact within a specified deadline. If they do not, the email claims that a warrant will be issued for their arrest and that the recipient’s details will be added to the sex offenders register, quoting legislation in an effort to make the threat sound legitimate.
The NCA will not send unsolicited correspondence requesting money or bank details.
Your bank (or any other official source) will not ask you to supply personal information over email. If you think an email is suspicious, you can report it by forwarding the email to report@phishing.gov.uk or contact Action Fraud at www.actionfraud.police.uk or 0300 123 2040.
If you’re in any doubt as to the identity of an NCA officer please complete the form below:
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